Quick Answer: What Do I Do If My Virgin WiFi Isn’T Working?

What would cause WiFi to stop working?

There are several reasons that cause the WiFi stops working.

It can be the problem with your Internet Service Provider (ISP), your WiFi settings or your device.

If your WiFi works on your iPhone, but doesn’t work on your Windows, maybe it’s a problem of your Windows.

So you can check your Windows PC/laptop..

How do I change my virgin WiFi to 5GHz?

How to switch your Super Hub to the 5GHz bandAccess the Super Hub’s settings page via the web page shown on the back of the unit. For more information, check Configure Advanced Settings on your Virgin Media Hub.Click the Wireless Network Settings button.Scroll down to the Wireless Band Settings section.

Why does my broadband keep disconnecting?

Lost broadband connections are sometimes caused by a faulty micro-filter so it’s worth checking each one that you’ve got on your line. So disconnect every piece of equipment that you’ve got connected to your line then reconnect each item one at a time. Each time you reconnect something, check your broadband connection.

Why did my router suddenly stop working?

Reboot your modem and router. Sometimes Internet service providers (ISP) make changes on their end that can change the settings that connect your router to the Internet. The way to fix this is to unplug both your modem and your router (you may have one piece of equipment that acts as both) and wait a full 60 seconds.

How can I extend my WiFi?

10 Ways to Boost Your Wi-Fi SignalUpdate Your Router Firmware. Perhaps your router just needs an update. … Achieve Optimal Router Placement. Not all rooms and spaces are created equal. … What’s Your Frequency? … Change That Channel. … Control Quality. … Don’t Rely on Obsolete Hardware. … Replace Your Antenna. … Set Up a Wireless Range Extender.More items…

How do I fix slow WiFi?

Wi-Fi Suddenly Slow? Best Ways To Fix Slow WiFi SpeedsRestart the Router. … Check Other Devices using WiFi. … Stop Background Programs Using Bandwidth. … Add Protection to WiFi. … Your Device and Router’s Location. … Change Wi-Fi Channel. … Windows Network Adapter Power Saver. … Fix Network Drivers.More items…

What do the lights on my virgin router mean?

The three lights on the front of the router are more straightforward. … The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be on 24/7. If it’s off, you don’t have an internet connection. The Wi-Fi light: If this is blinking or solid green, the Wi-Fi is working as normal.

What do I do if my virgin WiFi isn’t working?

Top tips to improve WiFi Top tips to improve WiFiFind the best place for the Hub making sure it’s kept out in the open and in the upright position.Reboot the Hub by turning it on and off again.More items…

What can I do if my WiFi isn’t working?

What to do when the internet is not working?Test a different device. Try another device, such as a smartphone or a tablet, and see if it will connect to Wi-Fi. … Look at your router and modem. … Reconnect to your Wi-Fi network. … Scan for viruses. … Call your service provider.

Why does my Virgin WiFi keep dropping out?

It might be your device that’s the problem. Try forgetting the network, turning WiFi on and off, or rebooting. There may also be interference of the WiFi signal. See if moving to a different location helps.

How do I know if my router is going bad?

When your router works properly, its data transfer indicator lights should blink intermittently or remain constantly lit. If your router’s lights are not lit, but you are still able to connect to the device, this could be an early sign that the router is about to break down or stop functioning.

Why is my 5g WiFi not working?

Google your phone/computer and check if it supports the 5Ghz wifi band. Restart the router/device. Sometimes devices need a good power cycle. Try rebooting both and see if the connection still fails.

How do I reboot my virgin box?

NOTE: If your TiVo isn’t responding to the remote, you can also press and hold the Standby button the front on your TiVo for 5 seconds to restart it, or use the Power switch on the back on your TiVo box. If this doesn’t work, unplug the box from the power supply, wait 20 seconds, and then plug it back in.

What does resetting router do?

Resetting a home router will restore it to the condition it was in when you bought it and can help clear some networking issues. Most routers’ web interface keeps the reset function in the same area where you can backup/restore its settings.

How do I reset my virgin WiFi?

Reset button Near the yellow cable sockets on the back of the hub you should see a small hole with the name Reset printed above it. Inside is a small pinhole. Put a pen or pencil in the pinhole reset button for sixty seconds. This will factory reset the hub to its default values.

Is Virgin having problems in my area?

Virgin Media has a dedicated web page where you can find out if there are any problems in your area. Click here to visit the My Virgin service update website. To find out if there are problems in your area, enter your postcode.